Going forward together (Maria's blog)
Facts and figures
Every aspect of a patient’s journey is critical, and service delivery is fundamental to this. University College London Hospital NHS Foundation Trust (UCLH), Interserve and Health Management (HMU) Plc have been working closely together to set new standards in patient care, constantly striving to develop and shape non-clinical support services to better suit them to the patients' needs.
- Around 1,240,000 patient meals served per annum
- Approximately 100,000 portering movements per annum
- Over 156,000 helpdesk calls per annum
- Well in excess of 650,000 bed changes per annum
- Easily 65,700,000 m² of floor cleaned per annum
University College London Hospital NHS Foundation Trust and Interserve, are working in partnership towards delivering a sustainable patient environment. After winning the Premises and Facilities Management Award for Partners in Healthcare 2009, the team is continuing to work and grow together by visiting America to share best practice and learn from leading hospitals in New York, Cleveland and Boston.
Interserve manages and delivers a range of fully integrated facilities management services, worth £10 million per annum over a period of 38 years, to the Trust’s estate. Interserve works closely with UCLH to set new standards in patient care and constantly strives to develop and shape facilities to make them better suited to patient’s needs. This patient-focused support services model puts the comfort, welfare and safety of the patient at the heart of all we do, so patients feel comfortable, cared for and safe.
University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services. The Trust was named NHS hospital Trust of the year, according to the Dr Foster Hospital Guide 2009 and in the same year recorded its best ever performance in the annual NHS ratings receiving ‘excellent’ for its use of resources and also a rating of 'excellent' for the quality of services. The new state-of-the-art University College Hospital, which opened in 2005, is the focal point of the Trust alongside five cutting-edge specialist hospitals.
In an action-packed week, Maria Kitching, Managing Director - Health at Interserve, Trevor Payne, Director of Facilities at University College London Hospital and Keith Lawrence, Operations Director for HMU (plc) visited:
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Read Maria’s blog below to find out how the journey progressed.
 Thu, 18 March 2010 |
Sat, 20 March 2010 |
Tue, 23 March 2010 |
Fri, 26 March 2010 |
Mon, 29 March 2010 |